At IntelligentMind, we strive to provide high-quality products and services that meet your needs. However, we understand that there may be instances where you are not completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted and the procedures for requesting a refund.
1. Eligibility for Refunds
You may be eligible for a refund if any of the following conditions are met:
- Unsatisfactory Services: If the service provided does not meet the agreed-upon standards or expectations as outlined in the service agreement.
- Incorrect or Defective Products: If you receive a product that is damaged, defective, or significantly different from the description provided at the time of purchase.
- Billing Errors: If you were incorrectly charged or billed for services or products you did not receive or request.
2. Refund Timeframe
You may request a refund within 14 days of the purchase date for products or the start of the service. Refund requests made after this period may not be eligible for a refund, unless otherwise stated in a specific product or service agreement.
3. Non-Refundable Items
The following items are non-refundable:
- Digital Products: Once downloaded or accessed, digital products such as e-books, software, and downloadable files are not eligible for a refund unless the product is defective or malfunctioning.
- Customized Services: Services that have been customized or tailored specifically to your requirements are not eligible for a refund, unless the service was not delivered as agreed.
- Subscription Services: If you have subscribed to ongoing services, refunds for unused time periods will not be provided after the first month of service has been used, unless otherwise specified in the service agreement.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to us via email at admin@intelligentmind.co or call us at +44 077 0670 9240 with your order details, a brief explanation of the issue, and any relevant supporting documentation (e.g., product images, receipts, or service agreements).
- Refund Processing: Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days.
- Return of Products: If a physical product needs to be returned, we will provide you with return shipping instructions. You will be responsible for return shipping costs unless the product is defective or the return is due to an error on our part.
- Refund Method: Approved refunds will be processed to your original payment method within 10 business days of approval. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time, please:
- Check your bank account or payment method.
- Contact your credit card company, as it may take additional time before your refund is officially posted.
- Contact your bank to confirm the status of the refund.
If you’ve done all of the above and still have not received your refund, please contact us at admin@intelligentmind.co or call us at +44 077 0670 9240.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
- Phone: +44 077 0670 9240
- Email: admin@intelligentmind.co
- Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
We are committed to ensuring that your experience with IntelligentMind is positive, and we will work with you to resolve any issues that arise.